I reserved a Hyundai Santa Fe knowing there was work needed before they put it through for its mot. I was happy to wait and they, kindly, insured me on one of their vehicles and loaned it to me so I could still get about. My vehicle passed its mot with no advisories and I have since had it looked over by my own mechanic who has confirmed it was a great buy and NW Autos have gone over and above with the jobs they have completed for me. Thankyou for your help Adam
lorraine Wiltshire, 29 Mar 2025
Came across NW Autosales on Autotrader for a car that I've been wanting for a long time. Overall a great experience, very well priced and great service by the team. Been driving the car for a while now and have had no issues. Highly recommend if you want a reliable car that doesn't cost too much.
Waqas Akram, 03 Mar 2025
Amazing service requested a walk around video of the vehicle which was sent very detailed in HD and any blemishes on the bodywork were highlighted to me however small. As I had an urgent need for the vehicle the car was delivered to me within 48 hours and it was as described. I couldn’t ask for a better service Thank you guys for all your help and making this such a seamless transaction!
Dinaras Dabulevicius, 28 Feb 2025
Amazing customer service we enquired about a VW scirocco and was unsure if it was the right car for us. They asked us about our vehicle requirements and recommended another vehicle which they didn’t have in their stock and advised us that this would be much better suited to us. I was amazed at their honesty and genuinely looking at our needs and not just pushing us for sales. Couldn’t recommend enough Thank you Adam and Javed
Lauryn Simms, 01 Feb 2025
Very good experience, staff extremely helpful, very kind and honest. We are very happy with our car. They will go make sure
Ruben M, 01 Dec 2024
Brilliant!
I bought a 2015 Ford Focus estate from NW Auto Sales. When I arrived the car wasn’t in the sales yard but it was having a service. I waited for the car to arrive back and test drove it. It was lovely. I bought it and it drives like new. However, I did come across a problem with one of the lights, the beam was out and the bracket that holds the light in had snapped. I contacted them and they were more than happy to replace it for me. The customer service is spot on, the car wasn’t clean and they really do know how to treat their customers. They aren’t forceful in sales either, letting you decide and make the decision. 100% would recommend!
Kaylen D, 21 Sep 2024
Amazing customer service,. Friendly, very helpful. Will definitely be coming back. 100% recommend!
Lauryn, 22 Jul 2024
A thourogly reliable and trusted car pitch. The owner talked me through all the available choices in line with my budget and was very helpful, will definitely be using them again.
Faz Khan, 20 Jul 2024
Genuinely care about customer needs
Prompt response to my initially enquiry and then followed up with prompt responses to all questions I had about the vehicle as I was travelling from Glasgow and wanted as much information as possible. They recommended a video call where I could ask any questions and highlighted any superficial marks on the vehicle just so I was aware. There was no pressure to sell and instead just genuinely wanted to help. I ended up buying a Ford Mondeo from them which has been superb since I’ve had it. I would definitely recommend no pushy sales tactics genuinely care to meet the customer needs
Nasir Hussain, 20 Jul 2024
Dealing with NW AUTOSALES was a very positive experience.
I am an older retired Englishman. Therefore my working knowledge of how to use the new technology, internet etc. is poor. Javid at NW AUTOSALES helped me through the process and at no point attempted to use his superior knowledge in his favour. The vehicle I bought is presented in superb condition. I had to travel from Norwich to Peterborough to collect the vehicle. Javid had a doubt concerning the rear offside tyre. He was anxious that I did not have a problem on my back to Norwich so we went to the tyre depot where Javid arranged for a replacement tyre. I strongly recommend NW AUTOSALES as a trustworthy, reliable organisation.
David Gifford, 16 Jul 2024
Pleasant experience with no pressure
Went to view a car , was left alone with it so no sales pressure. Had a test drive and nice chat with Adam about the car. Went through after sales care and will get back to him. Nice selection of cars and hopefully do business
Martin Johnson, 01 May 2024
Great customer service. Very professional staff. Will deal again.
What an absolute pleasure to do business with this company. Customer service is brilliant, knowledge is great. Made to feel very welcome. Really went above and beyond for us. They were always available as well for any questions. I highly recommend going to see them. When the time comes for us to have another car this will be our first place to visit.
David Brandon, 25 Apr 2024
Good Experience
I've been searching for the right car for weeks, and I finally found it on this website. The variety of vehicles available is impressive, and the prices are competitive. I couldn't be happier with my new ride
Daud a, 24 Apr 2024